Simplified settings
Your AI configuration, knowledge base, and practice preferences are now consolidated into a single AI Configuration page. No more hunting through multiple menus.
Easier onboarding for new team members
A new guided setup experience walks new users through customizing their welcome message and making their first AI-assisted call, so your team gets up and running faster.
Trial now starts when you're ready
The 5-day free trial countdown now begins only after call forwarding is set up, so you're not losing trial time before you're live.
"In Progress" status for inbox items
Inbox items can now be marked as “In Progress” (in addition to Open and Resolved), so your team can better communicate what's actively being worked on.
EHR appointment cancellations: now in beta
Freed can now handle appointment cancellations directly in your EHR for eCW, Athena, and Practice Fusion customers.
Ongoing performance & reliability improvements
This week we made several behind-the-scenes improvements across call handling, inbox workflows, and EHR integrations, all with the goal to keep the foundation of Freed fast, accurate, and dependable as we continue to grow.
